Customer experience is everything in business. An interconnected, holistic company is well placed to provide customers with the best possible service. Read my whole article published at the European CEO Magazin here.
Read More...cx
Customer experience is everything in business. An interconnected, holistic company is well placed to provide customers with the best possible service. Read my whole article published at the European CEO Magazin here.
Read More...
As Neuroscience becomes more and more involved in business, leadership and customer behaviour, a number of interesting articles explain how our brain works and how we must manage (or manipulate it) in order to get the best out of it. Customer Experience could be no exception. An introductory post is Ian Colliers “Searching for Dopamine” […]
Read More...
Well, we said it many times… Customer Experience (CX) Design, if expertly done, can lead you to not only impressive profitability but to an agile and sustainable way of doing meaningful business long term. But when you do invest – and you should – in designing your Customer Experience Design, there are a a number […]
Read More...
Customer Experience (CX) is not a fad. It’s actually a quite delayed, natural evolution of the market. And its here to stay. But if you do get it right this time, not only will you grow profitably, but also sustainably. Let me explain why… To read, like, share the complete post please click here.
Read More...
Alex was invited to present and explain to 250 CX executives the new concept of Kafkas Retail stores during the 2nd Athens Customer Experience Festival. It was a great speech during which Alex explained the steps from research and strategy to branding, design and customer experience that led to an unbelievable 98% customer satisfaction in […]
Read More...